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Gambling in the USA

Plaza Hotel & Casino debuts reimagined Main Street façade as new downtown destination for cocktails, gaming, and dining

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Under the twinkling lights of its iconic dome, the Plaza Hotel & Casino officially cut the ribbon to celebrate the upcoming grand opening of its Main Street Reimagination projects that transformed its historic Main Street façade and porte-cochère into a one-of-a-kind destination for cocktails, gaming, and dining with four new venues: Carousel Bar, Pinkbox Doughnuts, the rooftop patio at Oscar’s steakhouse, and Brian Christopher Slots at Plaza, downtown’s only smokefree and social media friendly gaming space. All venues will officially open to the public on June 10.

Plaza Hotel & Casino CEO Jonathan Jossel cut the commemorative ribbon at the project’s centerpiece Carousel Bar, alongside city of Las Vegas Mayor Carolyn Goodman, former Mayor Oscar Goodman, leading gaming social media influencer Brian Christopher, and Judith Perez Siegel, owner of Pinkbox Doughnuts and Michael Crandall, chief business officer of Pinkbox Doughnuts.

“For more than 50 years, the Plaza has called 1 Main Street home,” said Jossel. “Main Street is where Las Vegas got its start, and the Plaza continues to enhance this historic and exciting thoroughfare. Last year, we opened the legendary live music venue Sand Dollar Downtown. Today, we further establish Main Street as a premier downtown destination with the addition of Carousel Bar, Pinkbox Doughnuts, Brian Christopher Slots at Plaza, and a rooftop patio overlooking it all at Oscar’s steakhouse.”

At the ribbon cutting, Jossel thanked city of Las Vegas Mayor Carolyn Goodman and her husband, former Las Vegas Mayor and steakhouse namesake, Oscar Goodman for their continued support of the Plaza and downtown redevelopment. He also recognized Judith Perez Siegel, Michael Crandall, and Brian Christopher for partnering with the Plaza. Jossel added that the Plaza’s evolution and improvements, including these four projects, wouldn’t be possible without the vision of the property’s owner, Poju Zabludowicz, chairman and CEO of Tamares Group.

New Venues

The centerpiece of the Plaza’s Main Street reimagination project transforms the space under the Plaza’s iconic dome into the Carousel Bar, an outdoor bar experience unlike any other. Guests enjoy handmade cocktails, beer, wine, and mocktails among life-sized Vegas-themed elements, including carousel horses moving up and down, a martini glass with a spinning olive, an oversized deck of cards, a 14-foot-tall neon showgirl sign, and a rotating ribbon of lights above the bar. The bar’s design preserves the dome’s iconic vintage Vegas lights that have been featured in numerous movies and shows over the years. The 2,500 sq. ft. outdoor venue includes Vegas’ only outdoor video poker machines, an outdoor cooling system, and seating for nearly 100 guests in booths, at the bar, and along its outer rail that overlooks Main Street at the western entrance to the Fremont Street Experience.

Adjacent to Carousel Bar is Brian Christopher Slots at Plaza, downtown’s first smoke-free and social media friendly gaming space. The new gaming space expands the popular social media influencer’s presence at the Plaza by 5X, from the original 16 slot machines to an expansive 2,500 square feet with 75 of the industry’s latest and most innovative games for guests 21 and older. The space also supports social media posting like never before by offering fun backdrops for selfies and group shots as well as the ability to play only copyright friendly songs that can be posted on social platforms.

Oscar’s rooftop patio is above the new gaming space and accessible via the restaurant’s existing lounge. Offering the award-winning restaurant’s full dinner menu in addition to its extensive wine and cocktail lists, Oscar’s patio will be the first al fresco space for fine dining in downtown. Able to accommodate approximately 225 people, the patio at Oscar’s is a great new location for dinner and cocktail receptions with amazing views of downtown, including Carousel Bar and the lights and action on Fremont and Main Streets.

The fast-growing Nevada-based doughnut franchise, Pinkbox Doughnuts rounds out the Main Street Reimagination with its first location in downtown Las Vegas. Known for its over-the-top doughnut creations and immersive store experiences, Pinkbox Doughnuts welcomes guests through a giant 12-foot-tall 3D doughnut with sprinkles entrance. The interior décor of the 1,200 sq. ft. store mirrors Pinkbox Doughnuts’ other locations with its pink floor stripes and 3D sprinkles, signature pinks drips on the walls, and a glass doughnut display case that shows the full line of more than 70 delicious and whimsically designed doughnuts.

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Naming Contest

The Plaza is asking the public to help name the Carousel Bar’s life-sized showgirl. Now until July 10, potential names can be submitted online at https://www.plazahotelcasino.com/showgirl/. Winners will be announced July 11 and will receive a two-night stay at the Plaza Hotel & Casino, $100 to Carousel Bar, $250 to Oscar’s steakhouse, and one dozen free doughnuts at Pinkbox Doughnuts. The selected name will be engraved on a nameplate beside the showgirl.

Special hotel offer

To showcase the new food & beverage venues, the Plaza is offering the “Reimagine Your Stay” hotel package for stays June 10 through Sept. 6 that includes two complimentary signature cocktails at Carousel Bar, two free glazed doughnuts at Pinkbox Doughnuts, and 20% discount for dinner at Oscar’s steakhouse. The package can be booked online with the code: IMAGINE.

Compliance Updates

Arizona Department of Gaming Releases October Sports Betting Figures

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Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.

The state collected approximately $2.35 million in privilege fees in the month.

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Gambling in the USA

Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series

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Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.

Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.

The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.

The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.

Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.

Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and  through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.

“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”

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Gambling in the USA

Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions

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Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.

QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.

Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”

The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.

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