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Gambling in the USA

Innovative Technology Americas head to Las Vegas for G2E

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Innovative Technology Americas head to Las Vegas for G2E

 

Innovative Technology Americas, Inc are busy preparing for G2E 2022 which will take place on 11th – 13th October at The Venetian Expo in Las Vegas, the largest gathering of global gaming professionals in North America.

Commenting on ITL’s involvement, Rebecca White, VP of Sales & Business Development said, “We are excited to be showcasing our innovative product range at G2E at a time of rapid growth across America. After a few years of uncertainly with the COVID19 outbreak, it will be great to be back in Vegas to network with our international colleagues and customers especially now our products are more established. Our new NV4000 Spectral will be centre stage alongside a large range of our bill validators and cash handling solutions, plus our latest biometrics solutions – all available for visitors to demo on booth #2444.”

Rebecca continued, “Our booth is in a prime position at the centre of the hall – an ideal location for our new NV4000 Spectral and its America debut. This advanced, high volume mixed bill recycler has a large recycling capacity of up to 420 bills from 5 denominations which makes it ideal for use in redemption kiosks for efficient cash pay-outs. This affordable unit will help automate and speed up redemption process and decrease the need for staff intervention, increase throughput and therefore enhance customer satisfaction.”

Lauren Fabbri, Business Development Manager, commented, “The NV9 and NV200 bill validators will also be on the booth for customers to test out. Both units continue to make significant gains in the US – with extension bezels designed to allow quick and easy retrofit, making them drop-in replacements for most amusement and gaming machines across the country.”

Alongside some of their latest technologies, Innovative Technology Americas, Inc will demo some of their field-proven products such as thesecure and reliable BV50 bill acceptor, specifically designed for the US market. With the option of up or down stacking and four cash box capacities the BV50 is ideal for multiple applications.

Concluding Rebecca said, “We also plan to show the US gaming and amusement market our latest biometrics innovation for age estimation. My Checkr is a standalone solution that can be used to prevent minors from accessing age restricted goods or services such as gaming or amusement machines with an age limit. We look forward to talking to G2E visitors in October to explain how our products can benefit their organization’s cash validation needs. Come along to booth #2444 to find out more.”

Compliance Updates

Arizona Department of Gaming Releases October Sports Betting Figures

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Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.

The state collected approximately $2.35 million in privilege fees in the month.

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Gambling in the USA

Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series

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Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.

Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.

The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.

The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.

Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.

Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and  through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.

“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”

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Gambling in the USA

Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions

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Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.

QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.

Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”

The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.

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GamingAmericas.com (part of HIPTHER) is your one-stop portal for the latest news, insights, and analyses in the gaming industry across the Americas. From legislative updates and market trends to interviews with industry leaders, we provide a comprehensive look at the dynamic landscape of both online and land-based gaming. Whether you're a stakeholder looking to stay ahead of the curve or a gaming enthusiast eager for reliable updates, GamingAmericas.com has got you covered. Follow us on social media and subscribe to our newsletter for real-time updates and exclusive content. Make informed decisions and stay ahead in the game with GamingAmericas.com.

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