Gambling in the USA
AGA Announces Gaming Hall of Fame Class of 2022
The American Gaming Association (AGA) announced the Gaming Hall of Fame Class of 2022, honoring three leaders for their noteworthy contributions to the industry:
- Gavin Isaacs, former President and CEO, Scientific Games Corporation and current Chairman, Games Global
- Virginia McDowell, former President and CEO, Isle of Capri Casinos and current Non-Executive Director, Entain plc and Cofounder, Global Gaming Women
- Michael Rumbolz, former CEO, Everi Holdings, Inc. and current Executive Chairman of the Board, Everi Holdings, Inc.
“Gavin, Virginia and Mike have each helped transform the gaming industry in their own significant ways,†said AGA President and CEO Bill Miller. “From leading casino and manufacturing operations across the country to serving in a multitude of board and advisory roles, their influence has spanned the U.S. and global gaming industry—and we are all better off for it.â€Â
Since 1989, the Gaming Hall of Fame has recognized gaming legends, pioneers and business leaders for their lasting impacts on the industry. The Class of 2022 will be honored during an invitation-only induction ceremony at the Global Gaming Expo (G2E) in Las Vegas this October.
“The Gaming Hall of Fame is comprised of individuals that have pushed the industry forward through innovation, leadership and excellence. This year’s inductees are well-deserving additions to its ranks,†said AGA Chairman of the Board and Hard Rock International Chairman and Seminole Gaming CEO Jim Allen. “I look forward to celebrating their contributions alongside the entire gaming industry at G2E 2022.â€
Hall of Fame honorees are selected by an independent panel of gaming executives. This year’s selection committee members include:
- Jim Allen, Chairman, Hard Rock International and CEO, Seminole Gaming
- Kirsten Clark, Executive Director, International Association of Gaming Advisors
- Jeffrey Compton, Business Manager, CDC Gaming Reports
- Alan Feldman, Chairman, International Center for Responsible Gaming and Distinguished Fellow, UNLV International Gaming Institute
- Craig Ferreira, Interim Executive Director, UNLV International Center for Gaming Regulation
- Dan Little, Chief Intergovernmental Affairs Officer, San Manuel Band of Mission Indians
- Cassie Stratford, SVP, Legal Operations & Regulatory Compliance, Boyd Gaming and President and Chair, Global Gaming Women
- Steve Sutherland, President and CEO, Konami Gaming
Gavin Isaacs, Former President and CEO, Scientific Games Corporation; Current Chairman, Games Global
Currently chairman of Games Global, Isaacs helped form the American gaming landscape by serving as a top executive at several of the country’s largest casino suppliers and leading multiple industry-shaping mergers. He most recently served as president and CEO of Scientific Games (now Light & Wonder), where he oversaw the company’s acquisition of Bally Technologies. Prior to joining Scientific Games, he held positions as CEO of SHFL Entertainment and Executive Vice President and COO of Bally Technologies, facilitating significant revenue growth, global expansion, and improvements to the slot businesses at both companies. He began his career in gaming with Aristocrat Technologies, where he grew the company’s Americas business to record revenue.
Virginia McDowell, Former President and CEO, Isle of Capri Casinos; Current Non-Executive Director, Entain plc and Cofounder, Global Gaming Women
Named Gaming Executive of the Year for 2009 by Casino Journal Magazine, McDowell served as the only female president and CEO of a major gaming operating company from 2007 until her retirement from Isle of Capri Casinos in April 2016. She now serves as a non-executive director of Entain plc, where she chairs the Environmental, Social and Governance Committee and serves as the designated workforce director. McDowell is also the cofounder of Global Gaming Women, a nonprofit she established in 2016 with a mission to support, inspire and influence the development of women in the gaming industry through education and mentoring. Her career in gaming spans 40 years, with additional stints in casino operations in a number of regional and destination markets.
Michael Rumbolz, Former CEO, Everi Holdings, Inc.; Current Executive Chairman of the Board, Everi Holdings, Inc.
Rumbolz currently serves as Executive Chairman of the Board of Everi Holdings, Inc., having previously served as CEO of the company from February 2016 to April 2022. For the past 40 years, he has been involved in all aspects of the gaming industry with experience encompassing gaming-related equipment and systems manufacturing and distribution; casino project development and construction; hotel and casino operations; casino fintech equipment and systems; casino regulatory technology; digital gaming; lottery and slot-route operations; and gaming legislation and regulation. He previously served as the Chairman and CEO of Cash Systems Inc., CEO of Anchor Gaming Inc., and Vice Chairman of Casino Data Systems. Mike has been a member of the Board of Managers of Seminole Hard Rock International since 2008 and a member of the Board of Directors of VICI Properties Inc. since 2017. He also formerly served as Chief Deputy Attorney General of Nevada and Chairman of the Nevada Gaming Control Board.
Compliance Updates
Arizona Department of Gaming Releases October Sports Betting Figures
Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.
The state collected approximately $2.35 million in privilege fees in the month.
Gambling in the USA
Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series
Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.
Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.
The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.
The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.
Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.
Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.
“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.â€
Gambling in the USA
Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions
Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI)Â Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.
QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.
Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”
Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”
The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.
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