Gambling in the USA
The Cordish Companies Celebrates Grand Opening Of Live! Casino Pittsburgh
Live Casino! Pittsburgh, Western Pennsylvania’s newest gaming and entertainment destination, is now open, bringing a new level of gaming action, irresistible dining options, and exciting entertainment and nightlife to the region. The $150-million facility is the first of two gaming venues scheduled to open in Pennsylvania by The Cordish Companies. Live! Casino & Hotel Philadelphia is scheduled to open in early 2021.
“On behalf of my family and our entire team at The Cordish Companies, we are incredibly proud to open Live! Casino Pittsburgh,” said David Cordish, Chairman of The Cordish Companies. “Live! Casino is a world-class gaming and entertainment venue that will be a true destination for the area and a powerful driver of new jobs and taxes for the Commonwealth and the local community for decades to come.”
“We always say our goal is to give our customers a ‘WOW’ experience every time they visit the property,” said Live! Casino General Manager Sean Sullivan. “We certainly have achieved that here. As important, Live! Casino Pittsburgh will serve as a transformative development that will create maximum community benefits for Westmoreland County and Hempfield Township.”
Only one year since breaking ground on the project, Live! Casino Pittsburgh will provide the region $188 million in annual economic impact, an additional $148 million in economic impact from construction, and $47.5 million in tax revenues. The facility will provide more than 500 permanent new jobs for local and regional residents.
FIRST-CLASS DINING & ENTERTAINMENT
The 100,000-square-foot, two-level property features 750 of the latest, state-of-the-art slots and approximately 30 live-action table games, as well as the industry-leading FanDuel Sportsbook. The casino, on the ground floor, is strictly for guests 21 and over. The second level is available to guests of all ages and provides a host of entertainment and food options, including live music and non-casino games. Live! Casino also features incredible access and parking, with over 6,000 surrounding surface spaces and adjacent covered parking.
A lineup of stellar dining opportunities at Live! Casino will include two premier concepts – Guy Fieri’s American Kitchen + Bar and Sports & Social Steel City.
Emmy-award winning chef, restaurateur, New York Times best-selling author and TV personality Guy Fieri will open Guy Fieri’s American Kitchen + Bar. The restaurant will feature a creative menu of bold flavors including the award-winning Mac-N-Cheese Burger, signature sandwiches and entrees, and mouthwatering desserts like the Dark Chocolate Whiskey Cake. Guy’s American Kitchen + Bar also will offer a beverage menu that includes craft cocktails featuring signature drinks like the Caliente Margarita and the Tattooed Mojito.
The two-level Sports & Social Steel City is a one-of-a-kind sports restaurant, gaming venue and social lounge offering guests the ultimate sports fan experience. The 445-seat venue is outfitted with state-of-the-art AV technology, including a giant 40-foot LED video screen, and a wide variety of interactive social games, such as bowling, a golf simulator, ping pong, darts and more. Sports & Social Steel City also features an official FanDuel Sportsbook and Lounge on the first floor. The venue serves a classic American Grill menu perfect for watching the game or a night out. This powerhouse concept is anchored at the front door of professional sports stadiums around the country, including Atlanta, St. Louis and Arlington (Texas), creating a year-round fan clubhouse atmosphere with live music several nights a week.
In addition, the property also will feature a PBR Country Bar – PBR Pittsburgh. Slated to open next year as part of a second phase of openings, PBR Pittsburgh will bring an authentic country experience to the region.
PLAYING IT SAFE
To prepare for opening, Live! Casino has developed a comprehensive Play It Safe plan, an enhanced health and sanitation program that allows for ample social distancing, reduced occupancies, and vigorous hygiene and health measures for all guests and team members.
Key components of the plan include the installation of the state-of-the-art Atmos Air Bi-Polar Air Purification System within the HVAC system to treat and clean the air in the facility, including any virus particulates. The system is designed to perform 12 air changes per hour throughout the casino floor, which is more than twice the frequency of most commercial buildings.
In addition, the one-of-a-kind Reel Clear slots management system will guarantee every customer who plays a slot machine is sitting down at a freshly sanitized machine, and also has the capability to automatically social distance the customer from the nearest guest. The newly developed system can automatically shut down a slot machine after it has been played and can only be reactivated by an attendant after it has been sanitized. Also, once a player starts to play a newly sanitized machine, the system will lock down the machines on either side to enforce social distancing in areas not protected by plexiglass barriers. The system also will allow a patron to request their machine to be cleaned at any time.
The entire plan follows guidelines and recommendations from federal and state public health officials, along with best practices for the gaming and hospitality industries focusing on masking, temperature checks, social distancing, and repeated cleaning of high-traffic areas, slot machines and table game equipment.
“We’ve made it a priority to provide a safe environment for our team members and guests,” said Live! Casino General Manager Sean Sullivan. “Play It Safe employs extraordinary measures that meet and exceed the state’s COVID-19 guidelines. We want our guests to have fun and feel safe.”
Casino guests can sign up now for the Live! Rewards® Card and start earning great benefits no matter how much they play. Members will be the first to hear about special events and promotions at Live! Casino Pittsburgh and receive mail or email offers tailored to their preferences.
Management is still hiring for a variety of jobs, including experienced table games dealers, slot technicians, restaurant servers and more. People can apply for positions online and learn more about the company and its culture by visiting: www.WorkAtLive.com. The website is updated regularly to reflect new opportunities as they become available.
SOURCE Live! Casino Pittsburgh
Compliance Updates
Arizona Department of Gaming Releases October Sports Betting Figures
Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.
The state collected approximately $2.35 million in privilege fees in the month.
Gambling in the USA
Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series
Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.
Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.
The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.
The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.
Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.
Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.
“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”
Gambling in the USA
Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions
Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.
QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.
Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”
Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”
The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.
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