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Gambling in the USA

Mohegan Gaming & Entertainment Announces New Leadership Appointments as Brand Continues Strategic Growth Trajectory

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Mohegan Gaming & Entertainment Announces Chief Operating Officer

 

Introducing David Martinelli as Chief Marketing Officer (CMO) and Judy Newman-Locke as Vice President, Human Resources Management

Mohegan Gaming & Entertainment (MGE), developer of awe-inspiring integrated entertainment resorts (IER) worldwide, announced two new appointments to its leadership team. Effective immediately, David Martinelli will assume the role of Chief Marketing Officer (CMO) and Judy Newman-Locke has been appointed Vice President of Human Resources Management for MGE. Both Dave and Judy bring extensive knowledge and expertise to their new roles and will help guide MGE through this period of strategic growth and development.

“It will take a strong and effective leadership team to steer our organization through this next chapter of growth and innovation. Accordingly, I am very pleased to have Dave and Judy join our team to further support our efforts throughout the U.S. and abroad,” said Mario Kontomerkos, Chief Executive Officer (CEO) and President of Mohegan Gaming & Entertainment. “Dave and Judy’s considerable experience will be instrumental in promoting MGE as a worldwide industry leader in integrated resort entertainment and in retaining the best talent for our MGE family.”

David Martinelli, CMO

After more than 20 years of service to MGE’s flagship property, Mohegan Sun Connecticut, and serving as the property’s Chief Marketing Officer, David Martinelli has been promoted to Chief Marketing Officer for the MGE brand. Dave began his career with Mohegan in 1999 and was quickly promoted to Financial Planning & Analysis Manager. He worked closely with the WNBA Connecticut Sun team and Mohegan Sun Arena as Business Manager before being named Vice President of Customer Relationship Management and eventually Chief Marketing Officer. Dave graduated from Brown University with a degree in Economics. He is married to Kerry Martinelli. They have two sons, David and Danny and reside in North Kingstown, RI.

Dave will oversee a diverse marketing team poised to introduce the Mohegan marketing and entertainment brand to iconic new markets such as Las Vegas and Incheon South Korea and strengthen MGE’s brand awareness in existing locations.

Judy Newman-Locke, VP of Human Resources Management

Judy Newman-Locke, recently appointed Vice President, Human Resources Management for MGE, has joined the world-class entertainment brand after several years of experience in global and domestic human resources management. As the former Senior Director of Global Human Resources at The Leading Hotels of the World, Ltd. (LHW) and Principle and Owner of Grey Heron Partners, Judy is poised to meet the challenges of international management seamlessly to help position MGE as an inclusive, industry-leading organization both in the U.S. and abroad.

In her new role, Judy will provide strategic leadership in the development and implementation of global integrated people practices, systems, and programs such as compensation, benefits, performance management, HRIS, and leader/employee talent analytics. She will be working closely with department heads throughout the enterprise to create a strong foundation that supports organizational alignment, productivity, effectiveness and efficiency.

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ABOUT MOHEGAN GAMING & ENTERTAINMENT:

Mohegan Gaming & Entertainment (MGE) is a master developer and operator of premier global integrated entertainment resorts, including Mohegan Sun in Uncasville, Connecticut, Inspire in Incheon, South Korea and Niagara Casinos in Niagara, Canada. MGE is owner, developer, and/or manager of integrated entertainment resorts throughout the United States, including Connecticut, New Jersey, Washington, Pennsylvania, Louisiana, as well as Northern Asia and Niagara Falls, Canada, and coming soon pending regulatory approval, Las Vegas, Nevada. MGE is owner and operator of Connecticut Sun, a professional basketball team in the WNBA and New England Black Wolves, a professional lacrosse team in the National Lacrosse League. For more information on MGE and our properties, visit www.mohegangaming.com.

Compliance Updates

Arizona Department of Gaming Releases October Sports Betting Figures

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Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.

The state collected approximately $2.35 million in privilege fees in the month.

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Gambling in the USA

Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series

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Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.

Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.

The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.

The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.

Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.

Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and  through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.

“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”

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Gambling in the USA

Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions

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Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.

QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.

Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”

The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.

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